SHIPPING POLICY

At One Strong Mumma, we aim to deliver your order quickly, securely, and reliably. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.

1. Processing Time

Orders are typically processed within 5 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Times

We currently offer ship using Royal Mail 24 tracked.

International Shipping: 5–14 business days (delivery times may vary by country)

Note: Delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs clearance.

3. Shipping Rates

One Strong Mumma offers free delivery on all items.

4. Third-Party Fulfilment

Some products listed on our website are fulfilled by third-party suppliers. These items are clearly marked in the product description.

This means shipping times, packaging, and delivery tracking may vary from our standard process.
We do our best to partner with trusted sources, but we do not have full control over third-party shipping and logistics.
If you have concerns about the status of a third-party order, please feel free to contact us directly so we can assist.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if applicable). Please allow up to 24 hours for the tracking link to activate.

6. Delivery Issues

We are not responsible for:

Incorrect shipping addresses provided at checkout
Lost or stolen packages after confirmed delivery
Delays caused by carriers or customs for international orders

If you encounter any issues, please contact us at [insert email] and we’ll do our best to assist.

7. Customs & Import Duties (International Orders Only)

Buyers are responsible for any customs or import duties that may apply. We are not responsible for delays due to customs.

8. Questions or Concerns?

If you have any questions about shipping, third-party items, or order status, please contact us:
Email: info@onestrongmumma.co.uk